Privacy , Returns , Terms & FAQ


General Data Protection Regulation (GDPR ) Comes into force in the UK on 25th May 2018  - What does this mean for you and your data? 

1. Introduction

1.1 What data does The Quirky Pagan collect?
When an order is placed via my website I ask for the following information in order to process your items and dispatch them to you
Full Name, Address, Email Address, and Phone Number

1.2 How do I collect this data?
This data is supplied to The Quirky Pagan at the checkout process via Shopify. I receive the details you select at the time of ordering. Information is then stored on my website account, so I can dispatch your parcel to the correct address. I also receive an email from Shopify confirming a purchase has been made and the address you have requested I send the items to.

1.3 Why do I collect this data?
I require your Full Name & Address so that I can send your parcel to the correct place of residence once it has been completed. I also ask for your email address and phone number, so I can get in touch with you should there be a problem.

1.4 Do I share this data?
Your data is shared with Royal Mail for the purpose of sending your order. Your name and address is shared with them only. Also data is shared with Klarna, Clearpay and Paypal, if you choose to pay via them.

2. Using Your Data for Marketing Purposes

2.1 Opting In
I require your permission to send any marketing or promotional emails. People must subscribe to my mailing list of their own accord in order for me to use the data you supply. If you do not subscribe your email address will never be used for this purpose.

2.2 Opting Out
If you subscribe to my mailing list but decide you would like to opt out of receiving further marketing emails you can unsubscribe at any time. There is a link on every one of my newsletters and promotional emails that will allow you to remove yourself from the mailing list. Once you have done so you will no longer receive marketing emails unless you re subscribe.

3. How do we keep your data secure?

3.1 Data stored digitally
The information collected during the checkout process is stored on my website server. The Quirky Pagan website is hosted through Shopify and they employ the following security measures to ensure all of the data collected is secure, you can view their security policies here and here

Devices in my possession that are used to access data.
Computer – Password Protected and Samsung A8 Password Protected
I employ security measures on all of my devices to ensure data is stored securely.

3.2 Data stored as a hard copy
I do not print any copies of invoices. You will receive a thank you card in your parcel rather than a receipt, the only time it would be necessary to print invoices would be if an audit was request by HMRC, if that was to happen, this would be done securely and held in locked boxes, for the maximum time of 7 years as per HMRC guidelines, after this time all data will be deleted. Postage receipts are stored in a locked box.

4. Requesting a Copy of the Data I hold

4.1 The process
You can request a copy of all the data I currently hold on file for you. I am legally required to provide this to you free of charge and within a month of the original request.

5. Requesting I delete all data I hold

5.1 The process
If you want me to delete all information I have on file I am legally required to do so should you request it.

Is The Quirky Pagan a safe and secure site to shop on?

YES. It is very important when shopping online that you make sure the site is secure. How do you know if it is ? At the top of the page in the search bar you should always look for the https at the start of the web address. The S being presented means the site is secure, if there is no S then you should not use that website. This website is https which means your data is safe. This website is powered and supported by Shopify which uses SSL encryption. You can read all about their security here  and here . Also at the bottom of the website you will see the Shopify padlock security badge. 


Is your jewellery suitable for children? 

My items are not permitted to be used by young Children. Anything with small attached parts can be a choking hazard. 

What about Smoking & Pets?

My environment is smoke free. I am a non smoker. My home is pet friendly. 

How should i care for my jewellery? 

Jewellery should be treated in a delicate manner. Should be the last thing you put on when you get ready and the last thing you take off. Jewellery should not be warn in water, such as shower, bath, swimming pools or the sea.

What materials are used in your jewellery? 

All my jewellery items are made with various materials, New Zealand Paua Shell, Hypoallergenic Rhodium Plated Silver, Sterling Silver, Silver plated, & Gemstones. All items are nickel, cadmium & lead compliant.

Paua shell is a New Zealand sourced shell also known as Abalone and dates back to Maori traditions. This shell was deemed as a good luck symbol and was often given as a gift at weddings and other special occasions. The shell contains various different swirls from green blue to pink purple, amber , yellow and brown.

Silver plated jewellery with a base metal such as Brass - can turn the skin Green on some people. If you are known to be sensitive to anything other that Sterling Silver, do not buy Silver plated pieces. Only buy Sterling Silver. I can upgrade most items to Sterling Silver. Just email me or reach out to me via Social Media.

What Is Rhodium Plated Silver?

Rhodium plating is a metal deposition process used to coat materials with a decorative and protective layer of rhodium. Rhodium is a noble metal that imparts an extremely bright and hard wearing finish when applied as plating. When applied as a thin plate, it affords a durable finish of exceptional brightness. Rhodium finishes can greatly enhance the appearance and longevity of any metal to which they are applied.

Are you insured ?

Yes I am fully Insured  - with Ian Wallace

How long after I order do you ship my order?

Within 5 business days , unless otherwise stated. 

What if i have a problem with my order? Or need to return?

If in the event of an issue with your order - once received, please contact me first. I would love to be given the chance tor resolve a issue before receiving poor feedback.
I offer a no quibbles return policy. Simply contact me within 14 days of receiving your order, send the item back within 30 days of placing the order . Please contact me first before returning, via
Please obtain a proof of postage or return via a tracked fully insured method if your item is of £20 or more in value.

If your order arrives damaged, please ensure you get a photo of the packaging, that is required to enable us claim back for damages from the postal service. We do not offer any refund on items that become damaged once in your use. Unless it is clear there was a fault upon arrival.

What method of shipping do you use to post my order?

UK items are sent via Royal Mail 1st Class Recorded . International orders are sent via Tracked Air Mail.

In the event of loss UK items are deemed lost after 15 WORKING DAYS of the estimated arrival date.

International orders are not deemed as lost until after 25 WORKING DAYS of the estimate arrival date


No multiple discounts are applicable. 1 discount per order. Sale Items are already discounted therefore discount codes are not permitted on sale items.

Ethics and crystals

Although crystals and minerals are not registered as Fair Trade Products, I am a firm believer that this should be the case and become law. In doing so we can all be certain that everyone from source to shop is treated fairly and safely. If we all work together this can become law in the future. Help this happen by buying your crystals from shops that are at least trying to do the right thing.

All of my crystals are sourced from suppliers who trade ethically. Suppliers which have been in business for many years.
These suppliers regularly visit mines to check specimens and regulations in place. As well as the factories involved in the polishing and cutting process.
These suppliers work with miners who support their local community, work with families , pay them correctly. For many it is their only source of income. So it is important that this continues.

Regarding the ‘destruction of the land’ debate, most mining is for bulk stone and minerals, where they are pulped in hundreds of thousands of tonnes for commercial use. This type of crystal/mineral extraction is NOT representative of our business.
The mining that produces our products accounts for a less than 0.001% of the industry’s total output

The mines involved in crystal digging vary from hand collected specimens from the surface to small hand dug pits where larger pieces are picked. Larger quarries are also specifically created to source gemstones. Once all pits are utilised they are then filled in and covered with the original soil which was removed. And no chemicals are put into the land. 

Some of my stock origins (will update as and when) -

Amethyst - Brazil
Fluorite - China - produce the highest quality Fluorite in the world. China Mines - Hushan mine, Shizhuyuan mine, Sumoqagan mine, Taolin mine
Moonstone - India
Apatite- Madagascar
Rose Quartz - Brazil (Bahia and Minas Gerais mines). South Dakota USA, 
Celestite- Madagascar

Do crystals cure illness?

NO - crystal therapy is a complimentary therapy and should only be used along side other treatments. You should always seek the appropriate medical advise from a medial professional and not rely on crystal therapy alone. 

Please note - crystals are raw and from the earth, flaws and imperfections are a part of the crystal stone.  Images are for illustration purposes and may not be the exact piece you receive 

Imagery - Whilst the up-most care is take to photograph every piece in the same light , sometimes there may be a slight difference in colour from photography lighting to how the natural eye perceives a colour. If you have colour queries please contact me before ordering.

Do you take custom orders?

Yes - just messaged me and i will see if i can help

How is my personal Information used? 

Your information is ONLY used to process and complete orders. Your personal information will not be shared. You will not be spammed. Your personal information is not stored anywhere outside of Shopify. Your address is used on the parcel envelope and the envelope is passed to Royal Mail to be sent to you.

The Quirky Pagan is a UK registered Trademark -  Trade Mark No: UK00003469018





This website is operated by TheQuirkyPagan. Throughout the site, the terms “we”, “us” and “our” refer to TheQuirkyPagan. TheQuirkyPagan offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You can view items in your countries currency. However all payments are process in GBP £

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall TheQuirkyPagan, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless The Quirky Pagan and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the law


You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


No multiple discounts are permitted. 1 discount per order. Sale Items are already discounted therefore discount codes are not permitted on sale items.


Questions about the Terms of Service should be sent to us at 

The Quirky Pagan
30 Ferris Town
United Kingdom